Refund Policy

Last updated: November 2, 2026

Payments for ReelsPilot are processed by our merchant of record (payment partner), which handles billing, invoices and refunds.

When we refund

• No videos used: if you request a refund within 14 days of a payment and have not generated any videos in that billing period, we refund that payment in full.
• Technical problems: if the service did not work for you (for example, videos repeatedly failed) and we could not fix it, we refund the affected period.
• Duplicate or mistaken charges are always refunded.

Because every video consumes paid AI generation (script, voice, images) the moment it is created, payments for periods in which videos were generated are not refundable, except where the law requires otherwise. By starting video generation you agree that delivery of the digital service begins immediately.

To request a refund, email [email protected] from your account email or reply to your payment receipt.

Cancellation

Subscriptions renew monthly. You can cancel anytime from Billing; you keep access until the end of the period you paid for and will not be charged again.

Failed videos

Videos that fail to generate never count toward your monthly quota. If a finished video cannot be published to any of your connected accounts because of a platform problem, even after our automatic retries, it is removed from your monthly quota too. This does not apply when the account connection expired or permissions were removed, or when an upload may already have gone live.

Your statutory consumer rights are not affected. See also our Terms of Service.